RESOURCE METRIX
Future Opening: Contingent AI IT Service Management (ITSM) Specialist
Full Time • DODCDAORFI
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
Background:
The War Department’s Chief Digital and Artificial Intelligence Office (CDAO) oversees Advana, a secure, scalable, and multi-domain platform for data, analytics, and artificial intelligence. Since its inception in the late 2010s, Advana has evolved from supporting foundational business and financial operations to becoming a central resource for a broad spectrum of departmental functions, including acquisition, decision support, energy, health, readiness, information technology, intelligence, and logistics. Advana is undergoing a significant modernization effort aimed at dramatically expanding its reach, enhancing automation, and adopting cutting-edge software development and security practices.
The War Department’s Chief Digital and Artificial Intelligence Office (CDAO) oversees Advana, a secure, scalable, and multi-domain platform for data, analytics, and artificial intelligence. Since its inception in the late 2010s, Advana has evolved from supporting foundational business and financial operations to becoming a central resource for a broad spectrum of departmental functions, including acquisition, decision support, energy, health, readiness, information technology, intelligence, and logistics. Advana is undergoing a significant modernization effort aimed at dramatically expanding its reach, enhancing automation, and adopting cutting-edge software development and security practices.
Mission:
The mission of the CDAO’s Advana program is to empower strategic and operational decision-making across the War Department by making data, analytics, and AI capabilities broadly accessible, intuitive, and actionable.
Position Summary
The mission of the CDAO’s Advana program is to empower strategic and operational decision-making across the War Department by making data, analytics, and AI capabilities broadly accessible, intuitive, and actionable.
Position Summary
Optimize Advana business processes and workflows for efficiency and operational effectiveness.
Project Description
- Review and improve business processes, aligning with strategic goals.
- Map processes, develop frameworks, and identify automation opportunities.
- Implement and maintain workflows in Jira and ServiceNow.
Salary Range
$120,000 - $145,000
Compensation: $120,000.00 - $145,000.00 per year
Mission Statement
Our mission is to deliver elite management and technology consulting services that empower our federal agency clients to achieve their most complex and mission-critical objectives. We specialize in assembling highly specialized teams of subject matter experts, analysts, and technical specialists with direct experience supporting federal programs—operations and technology.
Founded in 2010 with multi-million dollar value, 150+ employee alumni and a proven track record, we bring deep expertise in administrative management, custom software development, facilities support, aviation operations, and secure telecommunications.
We exist to serve our clients with precision, agility, and integrity—delivering solutions that drive measurable impact across government operations.
Our mission is to deliver elite management and technology consulting services that empower our federal agency clients to achieve their most complex and mission-critical objectives. We specialize in assembling highly specialized teams of subject matter experts, analysts, and technical specialists with direct experience supporting federal programs—operations and technology.
Founded in 2010 with multi-million dollar value, 150+ employee alumni and a proven track record, we bring deep expertise in administrative management, custom software development, facilities support, aviation operations, and secure telecommunications.
We exist to serve our clients with precision, agility, and integrity—delivering solutions that drive measurable impact across government operations.
(if you already have a resume on Indeed)